skip to main text

Checking Network Information

Checking Printer IP Address or MAC Address

To check the printer's IP Address or MAC address, print out the network settings information.

For Windows, you can check the network setting information on the computer screen.

Checking Computer IP Address or MAC Address

To check the IP Address or MAC address of your computer, follow the instructions below.

  • For Windows:

    1. Select Command Prompt as shown below.

      In Windows 10, right-click Start button and select Command Prompt.

      In Windows 8.1, select Command Prompt from the Start screen. If Command Prompt is not displayed on the Start screen, select the Search charm and search for "Command Prompt".

      In Windows 7, click Start > All Programs > Accessories > Command Prompt.

    2. Enter "ipconfig/all" and press Enter.

      The IP address and MAC address of your computer appear. If your computer is not connected to a network, the IP address does not appear.

  • For macOS:

    1. Select System Preferences from Apple menu, and then click Network.

    2. Make sure network interface used by computer is selected, and then click Advanced.

      Make sure Wi-Fi is selected as network interface.

    3. Check the IP address or MAC address.

      Click TCP/IP to check the IP address.

      Click Hardware to check the MAC address.

Checking Communication Between the Computer, the Printer, and the Wireless Router

Perform a ping test to check if communication is taking place.

  • For Windows:

    1. Select Command Prompt as shown below.

      In Windows 10, right-click Start button and select Command Prompt.

      In Windows 8.1, select Command Prompt from the Start screen. If Command Prompt is not displayed on the Start screen, select the Search charm and search for "Command Prompt".

      In Windows 7, click Start > All Programs > Accessories > Command Prompt.

    2. Type the ping command and press Enter.

      The ping command is as follows: ping XXX.XXX.XXX.XXX

      "XXX.XXX.XXX.XXX" is the IP address of the target device.

      If communication is taking place, a message like the one shown below appears.

      Reply from XXX.XXX.XXX.XXX: bytes=32 time=10ms TTL=255

      If Request timed out appears, communication is not taking place.

  • For macOS:

    1. Start Network Utility as shown below.

      Select Computer from Go menu of Finder, double-click Macintosh HD > System > Library > CoreServices > Applications > Network Utility.

    2. Click Ping.

    3. Make sure Send only XX pings (XX are numbers) is selected.

    4. Enter IP address of target printer or target wireless router in Enter the network address to ping.

    5. Click Ping.

      "XXX.XXX.XXX.XXX" is the IP address of the target device.

      A message such as the following appears.

      64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms

      64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms

      64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 ms

      --- XXX.XXX.XXX.XXX ping statistics ---

      3 packets transmitted, 3 packets received, 0% packet loss

      If packet loss is 100%, communication is not taking place. Otherwise, computer is communicating with target device.

Checking Network Setting Information

To check the printer's network settings information, print out the network settings information.